Privacy policy

Regarding the processing of personal data

This privacy notice provides information about the processing of personal data by artmuta.lt (hereinafter referred to as the Company).

The Company recognizes that the protection of personal data is important to its clients and partners as well as other data subjects (hereinafter – data subjects), and is committed to respecting and safeguarding the privacy of every data subject.

This privacy notice is intended for you, our clients and partners, and your representatives (employees and other authorized persons who maintain contact with the Company). It explains and informs how personal data is processed and what rights you and your representatives have.

When processing personal data, the Company complies with all legal acts regulating personal data protection, the instructions of competent authorities, as well as established standards and procedures that ensure personal data is processed accurately, fairly, lawfully, transparently, and securely.

You provide your personal data to the Company voluntarily. The Company is required to process this data in order to conclude contracts with you, properly fulfill the obligations undertaken toward you, and comply with other legal requirements. If you do not provide your personal data, the Company will not be able to conclude transactions with you or provide other services you may need.

Purposes and legal grounds for processing personal data – concluding and performing contracts with clients, including the recovery of debts from buyers who fail to meet their obligations (legal grounds: processing data is necessary for the performance of a contract; also, processing data is necessary for the legitimate interests of the Company and you, when the Company processes personal data of your appointed representatives authorized to maintain contact with the Company), mandatory accounting of business transactions (legal grounds: compliance with legal obligations applicable to the Company), and analysis of business transactions (statistics) (legal grounds: the Company’s legitimate interests in analyzing its business operations and maintaining statistics).

Recipients of personal data processed by the Company – the Company’s employees, as well as the Company’s partners to whom, in order to fulfill obligations to you, we may, in certain cases, provide the personal data necessary for the execution of your orders. In cases prescribed by law, while fulfilling its obligations, the Company also provides your data to the relevant state authorities.

How and why we collect and use your personal data

artmuta.lt requires your personal data, which may be collected in the ways described below. The privacy policy outlines what you can expect when the Company collects personal data about:

• • Visitors to the website (www.artmuta.lt);
  • Individuals who have contacted us;
  • Individuals who have purchased our products;

• Job applicants.

Contact us

Our website provides several ways for you to contact us. We receive, review, and respond to all messages ourselves. To contact us via the website, you will provide your first and last name, phone number, and email address. If you contact us by email, we will process the following data: your first and last name, email address, and the content of your correspondence. Such data will be processed to prepare for the execution of a contract. If you do not provide your contact information, it will not be possible to communicate with you. Please note that the website may also use email tracking or blocking software, and you must ensure that your emails do not contain unlawful content. If an order is executed, the electronic version of the order is stored according to the established procedure; if the order is not executed, the inquiry form and correspondence are deleted from the Company’s email system, except for information that must be retained for periods specified in the Privacy Policy or by law.

All personal data you provide when communicating with us is used solely for the purposes stated above and for reviewing messages and managing communication flows. We commit not to use your personal data in any publications that could reveal your identity without your explicit consent. Please note that we may need to contact you by mail, email, or phone. Do not forget to inform us of any changes to your personal data.

Generally, we do not disclose your personal data; however, to ensure uninterrupted business operations and proper provision of services and delivery of goods, we disclose information about you to our employees—administration, managers, and production staff—if reasonably necessary for the purposes described in this Privacy Policy. In certain circumstances, we may be required to transfer personal data when:

1. we are required to disclose the information by law, including cases where personal data must be provided to the tax authorities and law enforcement agencies for the purposes of crime prevention and detection;
2. we must disclose personal data due to legal proceedings, to obtain legal advice, or when disclosure is necessary to establish, exercise, or defend our rights;
3. disclosure of information is necessary to protect the interests of the Company or other individuals (for example, to prevent fraud);
4. disclosure of information is necessary to protect your vital interests (for example, if you feel unwell on our premises and we need to seek medical assistance);

The Company retains personal data for no longer than required for the purposes of data processing, as stipulated by law, or until any applicable claims’ statute of limitations expires.

You have the right to request that the Company allow you to access your personal data, request its correction or deletion, or restrict its processing, as well as the right to object to the processing of your data and the right to data portability.

When the Company processes your personal data based on legitimate interests, you have the right to object at any time, for reasons related to your specific situation, to the processing of personal data concerning you by the Company.

The right to request data deletion, the right to restrict data processing, the right to data portability, and the right to object to data processing are not absolute, and legislation may impose additional conditions for their exercise.

You have the right to request that we delete your personal data. Please note that we can only comply with such a request if:

• Your personal data is no longer necessary for the purposes for which it was collected or processed (for example, we need your personal data to respond to your emails);
• the collection, storage, or use of personal data is prohibited by law;
• Your personal data is no longer necessary to establish, exercise, or defend a legal claim, for example, in legal proceedings.

You have the right to request that we restrict or stop the processing of your personal data:

• for the period necessary to verify the accuracy of your personal data, when you submit claims regarding data accuracy;
• for the period required to verify the accuracy of your personal data when you submit claims regarding data accuracy;
• when your personal data is no longer necessary for us, but you need it to establish, exercise, or defend a legal claim;
• for the period necessary to determine whether we have a more compelling legal basis to continue processing your personal data if you have exercised your right to object to data processing.

You have the right to the transfer of data we received from you with your consent or for the purpose of concluding a contract. If you exercise this right, we will transfer a copy of the data you provided at your request.

You have the right to object to our use of your personal data:

• when we use such data to pursue our legitimate interests, but do not have a more compelling legal basis to continue processing your personal data;

Complaints

You are important to us, and it is important for us to ensure the protection of your personal data. We apply strict standards to the collection and use of personal data. Therefore, we take any complaints regarding the use of your personal data very seriously and ask you to inform us of any related issues. When you contact us to submit a complaint, we use your personal data solely to investigate the complaint, provide a response, and assess the quality of the services we provide. If a complaint involves a member of our team, we may need to disclose your identity to that individual. You may indicate that you do not wish your identity to be revealed, and we will try to respect your request. However, it may not always be possible to investigate a complaint anonymously. If you are dissatisfied with our response, you may also submit a complaint directly to the State Data Protection Inspectorate. You also have the right to submit a complaint to a supervisory authority in the EU member state where you reside, work, or where the suspected violation occurred.

If you are concerned about the Company’s actions or inactions, which you believe may constitute a possible violation of this privacy notice or legal requirements, you may contact the Company at any time in any way convenient for you.

If the issue cannot be resolved with the Company, you have the right to contact the State Data Protection Inspectorate, which is responsible for supervising and controlling compliance with laws regulating personal data protection.

If necessary, the Company reserves the right to update the information provided above.

COOKIE POLICY

What are cookies?

A cookie is a small text file that a website stores on your computer or mobile device when you visit it.

The purpose of cookies is to allow the website to remember user preferences for a certain period of time (for example, username, language, etc.).

How do we use cookies?

The website mainly uses first-party cookies. These cookies are set and controlled by the website itself, not by an external organization.

Type 1 – necessary

These cookies are required for basic browser functions to work. Without them, services such as the shopping cart or online payments would not be possible.

Type 2 – website analytics

These cookies are intended to collect information about website usage, such as which pages are visited most frequently. We may use this data to improve the website or gather statistics. These cookies do not collect information that can identify you.

Type 3 – functionality

These cookies persist even after closing the browser and are used for functionality, such as remembering automatic login and better tailoring services to the individual user. For example, we may save your order information so that it does not need to be re-entered on your next visit.

Specific cookies we use

The table below lists the specific cookies we use.

How to manage cookies?

Most browsers are set to accept cookies automatically. You can disable cookies in your browser, but please note that doing so may prevent you from using many features necessary for the website to function properly. For more detailed information about cookies, visit the independent informational website www.aboutcookies.org, which explains how to disable cookies through your browser settings and how to delete cookies already stored on your computer. To remove cookies from a mobile device, refer to your device’s user manual.

Validity and changes

This Cookie Policy is effective from 2025-06-01. In the event of any changes to the Cookie Policy, we will publish the updated version. Changes and additions to the Cookie Policy take effect from the moment they are published.